Customer Care Policy
09 Oct

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Expert Consultation:
Aurora’s dedicated team provides in-depth technical consultation to help clients select the most suitable products for specific construction needs or industrial applications.
Sample & Quality Testing Support:
We offer marble slab samples and CaCO₃ powder samples, accompanied by Certificates of Analysis (COA) and detailed technical data, including D50, D97, and whiteness levels.
After-Sales Policy:
We ensure transparent complaint handling with responses within 48 hours.
Flexible return and exchange options are available in cases of manufacturing or shipping defects.
Exclusive benefits and preferential terms are provided for long-term clients and strategic partners.
